PET-GPS South Africa — Privacy Policy 

Who We Are

Our website address is: https://www.pet-gps.co.za
PET-GPS South Africa is a family-run South African brand providing smart pet tracking solutions for pet owners and animal rescue supporters.

What Personal Data We Collect and Why

We collect information to improve our products, support our customers, and complete transactions safely.

1. Orders and Accounts
When you make a purchase or create an account, we collect:

• Name, billing & shipping address, phone number, and email

• Order details (products, payment method, delivery instructions)

This information is used to:

• Process your order and payment securely via PayFast or PayPal

• Deliver your order to the correct address

• Provide support or warranty service if needed

2. Contact Forms
When you contact us via our website or email (info@pet-gps.co.za), we collect your name, email, and message details to respond effectively.

3. Analytics and Cookies
We use analytics tools (e.g. Jetpack/WooCommerce reports) to understand traffic patterns and improve site performance.
Cookies help remember your preferences (like items in your cart) and keep your session secure.

Who We Share Your Data With

We only share limited necessary data with trusted partners:

• Payment Processors – PayFast & PayPal for secure transactions

• Courier Services – For shipping and delivery purposes

• Analytics Providers – For anonymous traffic tracking

We never sell or rent personal information.

How Long We Retain Your Data

• Order records: kept for 5 years (for tax, legal, and warranty reasons)

• Contact form messages: up to 12 months

• Analytics: anonymized and stored indefinitely
  You can request deletion of your data anytime by emailing info@pet-gps.co.za.

Your Rights

You may:

• Request a copy of the personal data we hold about you

• Ask us to correct inaccurate information

• Request that we delete your data (where legally possible)

To exercise these rights, contact us at info@pet-gps.co.za.

Where Your Data Is Sent

Visitor messages may be checked through automated spam detection.
Payment data is securely handled via PayFast or PayPal and never stored on our servers.

Contact Information

PET-GPS South Africa
Email: info@pet-gps.co.za
Location: South Africa
Website: https://www.pet-gps.co.za

Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.